Delivery Policy

Shipping Policy

Last updated: September 2026

At Loulou & Co, we prepare every order with care so it can be shipped promptly.

Where do we ship?

We ship to Quebec and throughout Canada.

The shipping options available for your address are displayed at checkout.

Processing times

Orders are generally prepared within 2 to 4 business days following payment confirmation.

Weekends and holidays are not included as business days.

Shipping times

Once the order is shipped, the delivery time depends on the carrier and the destination.

The delivery time displayed at checkout is an estimate and may vary depending on the carrier, weather, high-volume periods, or other circumstances beyond Loulou & Co's control.

Shipping costs

Applicable shipping costs are displayed at checkout before order confirmation.

Order tracking

When a tracking number is available, it is sent to the customer by email.

Please note that tracking information is provided by the carrier and may take some time to update.

Delayed or lost parcel

If your parcel appears to be delayed or lost, please contact us with your order number.

We will assist you in contacting the carrier and checking the situation.

Incorrect address

Please check your address carefully before confirming your order.

If an order is returned due to an incorrect address provided by the customer, reshipping fees may apply.

Loulou & Co