Privacy Policy

Privacy Policy

Last updated: September 2026

At Loulou & Co, we value the protection of your personal information. This policy explains what information may be collected when you use our online store and how it is used.

Information collected

When you visit our site or place an order, we may collect certain information, including:

  • your name;
  • your shipping and billing address;
  • your email address;
  • your phone number;
  • information related to your orders;
  • information necessary for payment processing;
  • technical information related to your use of our site.

We only collect information necessary for our operations and for the purposes described in this policy.

How do we use your information?

Your information may be used to:

  • process and ship your orders;
  • communicate with you about your order;
  • answer your questions;
  • improve our online store and our services;
  • prevent fraud and ensure the security of our site;
  • send you promotional communications when you have consented to them.

Shopify and our service providers

Our store is hosted and operated with Shopify. Some information may therefore be processed by Shopify and by service providers necessary for the operation of our store, including for payments, delivery, analysis, and communications.

Some of these providers may process or store information outside of Quebec or Canada, in accordance with their own policies and applicable legal requirements.

Cookies and similar technologies

Our site may use cookies and similar technologies to ensure its operation, to remember certain preferences, to understand the use of the site and, where applicable, to measure the effectiveness of our communications.

Retention and security

We take reasonable measures to protect your personal information against unauthorized access, use, disclosure, or destruction.

We retain personal information only for the period necessary for the purposes for which it was collected or to comply with our legal obligations.

Your rights

Subject to applicable laws, you may request access to the personal information we hold about you, request its rectification, or ask us questions regarding its use.

For any request concerning your personal information, please contact us

Questions or complaints

If you have a question or concern regarding the protection of your personal information, please first contact us.